Remakes, refunds and cancelling
Everything we make is checked by a person before it’s sent. If something still isn’t right, here’s what we do.
The short version
- If anything arrives damaged, faulty or not as you approved it, tell us within 30 days of delivery. We'll remake it free or refund you, whichever you prefer.
- You don't need to send anything back.
- This doesn't affect your legal rights, which still apply after 30 days.
If it's not right, we'll make it right
If anything arrives damaged, faulty or not as you approved it, send us a photo within 30 days of delivery and we’ll remake it free or refund you, whichever you prefer. You don’t need to send it back. This doesn’t affect your legal rights, which still apply after 30 days.
How to tell us. Email hello@happilydrawn.com with your order number and a photo of the problem, or reply to any email about your order. Please photograph the book, not the child. The person you gave it to can tell us too.
Cancelling
Printed colouring books. You can cancel free until you approve your proof, or until 24 hours after we send it, when it’s approved automatically. After that it’s made just for you, so it can’t be cancelled. Your rights if anything arrives faulty are not affected.
Printable pages. At checkout you tick: “Please send my printable pages as soon as I approve them. I understand that once they're sent, I lose my 14-day right to cancel them.” Without it, you have 14 days to cancel them.
To cancel, email hello@happilydrawn.com with your order number. We refund you to the card you paid with.
Our guarantee (UK)
This promise is given by [Company name: added on 2 Nov], trading as Happily Drawn, [Registered office: added on 2 Nov], hello@happilydrawn.com. It covers orders delivered to the UK, the US, Canada, Australia and New Zealand, for faults you tell us about within 30 days of delivery. To claim, email us your order number and a photo of the problem. You have legal rights in relation to goods that are faulty or not as described. This guarantee doesn’t affect those rights. Ask us and we’ll send you this guarantee in writing.
In the US: Full 30-day warranty
Printed books and figures. [Company name: added on 2 Nov], trading as Happily Drawn ([Registered office: added on 2 Nov]; hello@happilydrawn.com), will remake your book or figure free, or refund you in full, whichever you prefer, if it arrives damaged, faulty or not as you approved it and you tell us within 30 days of delivery. This warranty covers anyone who owns it during those 30 days, including the person you gave it to. To claim, email us your order number and a photo. You don’t need to send it back, and claiming costs you nothing. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
In New Zealand
Nothing in this promise limits your rights under the Consumer Guarantees Act.
If you're in Australia: our warranty against defects
Our promise. If your order arrives damaged, faulty or not as you approved it, we’ll remake it free or refund you in full, whichever you prefer. This covers defects that appear within 30 days of delivery.
What you need to do. Within 30 days of delivery, email hello@happilydrawn.com, or write to us at the address below, with your order number and a photo of the problem. You don’t need to send anything back.
What we’ll do. We’ll reply within one working day. We’ll send your remake within [5: operations to confirm] working days of your claim, or refund you within [5: operations to confirm] working days, to the card you paid with.
Costs. We pay for the remake and its delivery. Claiming costs you nothing. If you do have any cost in making a claim, tell us in your email and we’ll refund it with the remake or refund.
Who gives this warranty. [Company name: added on 2 Nov], trading as Happily Drawn.
Address: [Registered office: added on 2 Nov].
Phone: [Phone number: added by 4 Nov].
Email: hello@happilydrawn.com.
Your other rights. The benefits this warranty gives you are in addition to your other rights and remedies under the law in relation to the goods and services it covers.
For printed books and figures: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For songs and printable pages, and any order that includes them: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.